Shipping policy

Shipping Policy

Thank you for shopping with Calle Ocho Coffee Co.

All of our coffee is roasted to order to ensure maximum freshness. Because of this, processing times may vary.

Processing Time

Orders are typically processed within 2–5 business days before shipment. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control. However, if you experience a significant delay, please contact us and we'll be happy to assist.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at support@calleochocoffeeco.com within 7 days of the expected delivery date.

Please include your order number and any relevant photos if your package arrived damaged. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Questions

If you have any questions regarding shipping, please contact us at support@calleochocoffeeco.com.