Refund policy

We want you to love every cup of CALLE OCHO COFFEE CO. If something isn't right with your order, we'll do our best to make it right. Because coffee is a fresh, perishable product, we can't accept returns based on taste preferences or change of mind. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we'll work with you to resolve the issue as quickly as possible.

Return & Refund Policy

We have a 7-day policy for damaged, defective, or incorrect items. Please inspect your order upon delivery and contact us within 7 days if there is an issue.

Returns

Due to the perishable nature of our coffee, we do not accept returns of coffee products. To be eligible for any approved return, items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

To request assistance, contact us at support@calleochocoffeeco.com

Please do not send products back without contacting us first. Unauthorized returns will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

You received the wrong item.

Your order arrived damaged.

The packaging was compromised.

There is a manufacturing defect.

Please include:

Your order number.

A description of the issue.

Clear photos of the product and packaging.

If your claim is approved, we may provide a replacement, store credit, or refund at our sole discretion.

Exceptions / Non-Returnable Items

Because coffee is a perishable food product, we cannot accept returns or issue refunds for:

Opened coffee bags.

Products purchased based on personal taste or preference.

Orders placed incorrectly by the customer.

Sale or clearance items.

Gift cards.

Order Cancellations

Orders may only be canceled before they enter processing or production. Once an order has been roasted, packed, or shipped, it cannot be canceled.

Exchanges

We do not offer direct exchanges. If your order qualifies due to damage, defects, or an error on our part, we will replace the item or provide another appropriate resolution.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at support@calleochocoffeeco.com